Frequently Asked Questions

Get answers to common questions about Removal with new set (old customer ).

Yes. Our technicians use a safe, professional dissolver and careful techniques to avoid pulling. We inspect natural lashes throughout removal to prevent damage and ensure a healthy base for your new extensions.

Combined removal and application times vary by style, but expect approximately 60–90 minutes for a full new set. Simple removals are quicker; your technician will provide a more accurate timeframe during booking.

Yes. This complimentary removal is offered as a thank-you to returning clients when booking a fresh set the same visit. It is available only for clients scheduling a new full set that day.

We recommend arriving with eyes free of heavy makeup or oil. If needed, your technician will cleanse the eye area, but starting with clean lashes speeds the process and improves adhesive bonding.

Absolutely. Removal creates a clean base so we can change length, curl, or volume. Your technician will consult on the desired style and adjust application time accordingly for the new look.

Aftercare includes avoiding water, steam, and makeup for 24–48 hours, using oil-free cleansers, gentle handling, and scheduling regular fills. Proper care helps new extensions last and protects natural lash health.