Frequently Asked Questions

Get answers to common questions about Removal without a new set( New customer foreign set ).

Yes—when performed by our trained technician, the removal is safe. We use professional-grade, lash-safe dissolving solutions and gentle technique to avoid tugging or damage. We assess lash health first and proceed only when it's safe to protect your natural lashes.

Treatment typically takes 30–60 minutes depending on extension volume and adhesive stubbornness. During consultation we estimate time. Severe adhesive buildup or complex foreign sets may require more time to remove safely.

No—if done properly, removal should not damage your lashes. Our technicians dissolve adhesive rather than pulling extensions, which minimizes breakage. If significant damage exists, we'll recommend recovery care or delay full removal to protect lash integrity.

Avoid water, steam, and eye products for 24 hours and skip mascara or heavy makeup for a day. Use gentle, oil-free cleansers and avoid rubbing eyelashes. We provide tailored aftercare instructions and recommend nourishing serums to support recovery.

We recommend waiting 24 hours before applying makeup, especially oil-based products. This allows residual solvent to clear and adhesive traces to settle. After 24 hours, use gentle, oil-free products when necessary.

Yes, an appointment is required to ensure a trained technician and adequate time are reserved. Walk-ins may be accommodated but are not guaranteed. Please disclose previous lash treatments so we can prepare for safe, effective removal.