Protect Your Time with Offline Policy Fees
Administrative charges preserve appointments, support fair scheduling, and encourage advance cancellations to maximize availability for clients and technicians.
Administrative and Policy Service Charges
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Includes no-show fees and other non-treatment administrative charges for appointments.
No show fee
$30.00The No Show Fee is a charge applied when a client misses a scheduled appointment without providing advance notice or fails to cancel within the required window. This policy helps protect the time reserved specifically for you and ensures our technicians and other clients are respected. Applying the fee allows us to maintain fair scheduling and availability for everyone. We kindly ask that you cancel or reschedule ahead of time to avoid this charge whenever possible.
Why Choose Our Offline Policies
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Transparent fees and fair procedures keep schedules efficient and technicians respected.
Protects Reserved Time
No-show fees deter missed bookings, helping us honor appointment times and reduce disruptions for other guests.
Fair Scheduling Practice
Clear policies ensure fair access to appointments while balancing technician workloads and overall client experience.
Encourages Timely Cancellations
Advance cancellations free up valuable time slots, letting other clients book and preventing unnecessary fees.
Supports Technician Respect
Respectful scheduling acknowledges our staff's time, ensuring fair compensation and consistent, attentive service for clients.
What Our Clients Say
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Read testimonials from our satisfied customers
Linh was amazing! Super relaxing head massage and learned a lot about my scalp health.
BEST head spa ive ever had!!
I will for sure be back! Flora was so kind and professional ...more
Amazing hair spa! Love it 😍 great service
Aurora was awesome
A much belated review for this oasis. Been coming for the past few months and have seen su...more
First time at a head spa and it was amazing :)! They were very informative and took very g...more
Our Gallery
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See our work come to life--explore the gallery!
Offline Policy Questions and Answers
Common questions about no-show fees, cancellations, and account standing explained for clarity.
Our Offline no-show fee applies when appointments are missed without at least 24 hours' notice. Fees protect reserved time, compensate staff, and keep schedules fair. You can avoid charges by canceling or rescheduling through our online portal or by calling the spa promptly.
Fee amounts vary by service and booking; typically a percentage of the service or a flat rate is applied. Check your appointment confirmation or our policy page for exact amounts. If you believe an error occurred, contact us and we will review your account promptly.
Offline fees are typically posted immediately after a missed appointment once the no-show window passes. You'll receive an email receipt and account note. Fees may appear on your next visit or be billed separately; contact us if you need a detailed explanation or have billing questions.
Yes — if your absence was due to an emergency or extenuating circumstance, contact us within seven days with supporting details. We review disputes case-by-case and may waive or adjust fees at our discretion. Documentation helps expedite the review process.
To avoid fees, please cancel or reschedule at least 24 hours before your appointment via our online portal, text, or phone. Set reminders, arrive on time, and notify us if plans change. We appreciate advance notice to accommodate other guests and staff schedules.
Unresolved Offline fees may restrict booking privileges or require prepayment for future appointments. Keeping your account current maintains priority scheduling and loyalty benefits. If you have concerns about fees, contact our front desk to discuss payment options or possible exceptions.