Frequently Asked Questions

Get answers to common questions about No show fee.

Our No show fee applies when clients miss appointments or cancel after the allowed window. It helps protect reserved technician time and keeps scheduling fair. Fees vary by service and are disclosed at booking; we encourage prompt rescheduling to avoid charges.

Fees depend on appointment type—typically a percentage of service cost or a flat fee. Exact amounts are provided during booking and in your confirmation. If you have concerns, contact reception; we can explain charges or consider exceptions in extenuating circumstances.

Please cancel at least 24 to 48 hours before your appointment, depending on the service. Our policy specifies the required notice in your confirmation. Cancelling earlier allows us to rebook the slot and prevents a fee from being charged.

Yes, we review emergency circumstances on a case-by-case basis. Contact the spa as soon as possible with details and any supporting documentation. If approved, we may waive or reduce the fee as a courtesy and goodwill gesture.

If you provided a card at booking and the appointment is missed without required notice, we may charge the No show fee to the card on file. You'll receive an invoice and notification before processing the payment.

Provide timely cancellations or reschedule through our online booking system, phone, or email within the required notice window. Set reminders, arrive on time, and communicate unforeseen delays. We're happy to help find alternate times to prevent fees.