Frequently Asked Questions

Get answers to common questions about 60 min Groupon Elite head spa.

No — there's no charge when you book. The treatment amount is deducted to $0 on arrival. We capture card details only to protect against no-shows or last-minute cancellations; charges apply only if you fail to attend or cancel within the penalty window.

If you need to cancel or reschedule, please notify us at least 12 hours before your appointment. Rescheduling within that window prevents voucher redemption; cancellations after 12 hours or a no-show may result in your card being charged and the Groupon redeemed.

Yes — we will redeem the Groupon if the appointment is not rescheduled at least 12 hours in advance or in the case of a no-show. Please reply 'Yes' to the confirmation email to acknowledge these terms before your visit.

You'll receive a confirmation email after booking. Please check it and reply 'Yes' to confirm your understanding of our policy. If you don't receive the email, contact us via phone or email so we can verify and secure your appointment.

If you no-show, your card on file may be charged to cover the service and the Groupon will be redeemed. This protects our team and schedule. Please reschedule at least 12 hours ahead to avoid fees and voucher redemption.

You can change your appointment time subject to availability by notifying us at least 12 hours before your scheduled start. Changes made within the 12-hour window may incur charges or lead to voucher redemption, depending on timing and availability.